Last Updated: January 1, 2021
1. Information We Collect
We may collect a variety of information from or about you or your devices from various sources, as described below.
A. Information You Provide to Us.
Registration and Profile Information. When you use our Services, we ask you for your name, email address, phone number, zip code, and other information about your home and energy use.
When selecting a generator, you may also choose to provide us with your home address and other details about your energy needs.
Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address or phone number, and other information you choose to provide, including, but not limited to, your zip code or full address.
B. Information We Collect When You Use Our Services.
Information from Cookies and Similar Technologies. We and third party partners collect information using cookies, pixel tags, or similar technologies. Our third party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.
2. How We Use the Information We Collect
We use the information we collect:
To provide, maintain, improve, and enhance our Services;
To understand and analyze how you use our Services and develop new products, services, features, and functionality;
To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
To contact you regarding your relationship with a Service Provider, or to request feedback regarding your Service Provider;
For marketing and advertising purposes from us or the Service Providers (defined below), such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;
To find and prevent fraud, and respond to trust and safety issues that may arise;
For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by law enforcement, any judicial process, or governmental agency; and
For other purposes for which we provide specific notice at the time the information is collected.
3. How We Share the Information We Collect
Generator Dealers and Installation Providers. We may need to share your name, email address, or phone number, zip code, home address (if you have provided it), and any additional information you provide to connect you with a generator dealer or installation professional on our platform (“Service Provider”).
Vendors. We may share any information we receive with vendors we retain in connection with the provision of our Services. These may include, for example, IT service providers.
Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
Advertising Partners. We work with third party advertising partners to show you ads that we think may interest you. Some of our advertising partners are members of the Network Advertising Initiative (http://optout.networkadvertising.org/?c=1#!/) or the Digital Advertising Alliance (http://optout.aboutads.info/?c=2&lang=EN). If you do not wish to receive personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving web-based personalized ads from member companies.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests or any judicial process, or governmental agency request and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.
Consent. We may also disclose your information with your permission.
4. Your Choices
Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt-out of receiving promotional messages from us, you will continue to receive administrative messages from us.
5. Third Parties
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to protect the security of the information we maintain. However, as our Services are hosted electronically, we can make no guarantees as to the security or privacy of your information.
7. Children’s Privacy
9. Your California Privacy Rights
The California Consumer Privacy Act affords California residents certain additional rights regarding our use of your personal information. To learn more about your California privacy rights, please visit our Privacy Notice for California Residents.
10. Contact Information
If you have any questions, comments, or concerns about our processing activities, please email us at or write to us at:
2001 Timberloch Place, 2nd Floor North
The Woodlands, Texas 77380